Rubbing Bad Music in the Wound

Since I spend so much time on hold these days, I end up listening to a lot of bad music.

Dell's hold music is abominable. Since my Inspiron 4100 malfunctions so often, I spend a lot of time working with my cell on speakerphone. I wait for help while some sort of insipid cool jazz drools out of it. The people in Manila are wonderful, though. It's the product that needs help.

After my latest hard drive crash, Dell sent me a new drive, but it's pins didn't reach their contact points. I'm no tech but I could tell why. The tech had to keep insisting that the new drive qualified as a proper replacement, even though it was almost a quarter of an inch shorter with different kinds of contacts.

"They're supposed to reach," she had to insist, because that's what her screen kept telling her.

My local internet connection used to go down so often, usually with it rained, that I've heard a good deal of Cincinnati Bell's on-hold music. Bell's beats Dell's, but that's not much of a recommendation. I spent so much time with them, that I had an assistant to the president assigned to me. After about five visits, we figured out the problem. It was the solution that needed fixing.

Suppliers of the world: If you can't make products and systems that work, could you please at least feed your holds with good music? Okay, tolerable music? Please?

Labels: customer service, music, on-hold music, technology